Uploaded image for project: 'Documentation'
  1. Documentation
  2. DOCUMENT-184

add documentation in PE system requirements page, around additional security systems

    XMLWordPrintable

    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Normal
    • Resolution: Done
    • Component/s: PE
    • Labels:
    • Template:
    • Story Points:
      1
    • Sprint:
      Conniving Crocodile 9.8.14

      Description

      We have had at least 2 prospects run into installation problems with Higgs, due to the presence of security systems such as FoxT (BoKS):
      http://en.wikipedia.org/wiki/FoxT_ServerControl_(software)

      When Higgs performs the SSH check to the master (or masters in a split install), the check fails since these systems require some additional steps to complete the SSH connection (2 factor authentication, or prompting for an RSA key, for example).

      Customers have discovered that they need to disable systems such as BoKS, and then they can complete the installation as normal. We have also suggested the workaround of letting Higgs create the answer file, and then they could run the installer manually and point to that file. Assumption is that this would work as well.

      Recommend adding notes about this, on this page or somewhere nearby:
      https://docs.puppetlabs.com/pe/latest/install_system_requirements.html

        Attachments

          Activity

            People

            Assignee:
            isaac.eldridge Isaac Eldridge
            Reporter:
            dan.stadler Dan Stadler
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Zendesk Support