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  1. Modules
  2. MODULES-10909

puppet_agent install task fails on network hiccups

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Details

    • Improvement
    • Status: Resolved
    • Normal
    • Resolution: Fixed
    • None
    • None
    • puppet_agent
    • None
    • Hide
      • AC-01 Agent install failed error rates below 0.025% (less than once a week in IAC CI)
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      AC-01 Agent install failed error rates below 0.025% (less than once a week in IAC CI)
    • Night's Watch
    • 3
    • NW - 2021-02-03, NW - 2021-02-17
    • Not Needed
    • Needs Assessment

    Description

      Description

      Out of the 4059 CI runs from the last 7 days , 78 failed to install an agent. That's 1.9% failure rate, which is a big chunk of the environmental failures we see in modules testing.

      Looking through the errors, most are from RHEL/yum failing to run properly, followed by a flurry of issues - from timeouts to fileaccess denied - on windows.

      See the attached agent_install_failed.json file for a list of all errors.

      Expected Behaviour

      puppet_agent::install task doesn't fail on insulated network or windows hiccups.

      Suggested Mitigation Strategy

      The puppet_agent::install task retries downloading/installing the agent in the face of transient network or windows errors to avoid spurious environmental errors becoming customer-visible faults.

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            adrian.iurca Adrian Iurca
            david.schmitt David Schmitt
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            Dates

              Created:
              Updated:
              Resolved:

              Zendesk Support