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  1. Puppet Agent
  2. PA-1850

PXP fails to start after a Puppet Agent upgrade with SSL library errors

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    • Template:
    • Epic Link:
    • Team:
      Platform OS
    • Sprint:
      Platform OS Kanban
    • Method Found:
      Customer Feedback
    • CS Priority:
      Major
    • CS Frequency:
      3 - 25-50% of Customers
    • CS Severity:
      4 - Major
    • CS Business Value:
      5 - $$$$$$
    • CS Impact:
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      If openssl libraries(of a different version than ours) are installed in the Windows system folders then the PXP agent will fail to start. The workaround is to is to reorder the path or remove or replace those library files in other locations.

      This has come up with 5-10x in the last few weeks, a very high rate of occurrence.
      Show
      If openssl libraries(of a different version than ours) are installed in the Windows system folders then the PXP agent will fail to start. The workaround is to is to reorder the path or remove or replace those library files in other locations. This has come up with 5-10x in the last few weeks, a very high rate of occurrence.
    • Release Notes:
      Bug Fix
    • Release Notes Summary:
      All of the .dll files that the pxp-agent binary depends on are now copied over to the executable's directory (the <pxp-agent-install-root>/bin directory).

      Description

       

      This issue was created from PUP-6702

      —

       Steps to reproduce;
      Unknown at this stage.  Looks like it could be made to happen after the puppet_agent module does an agent upgrade.

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          relates to

          Bug - A problem which impairs or prevents the functions of the product. PUP-6702 Windows service in Paused state cannot be managed

          • Major - Major loss of function.
          • Closed

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              Assignee:
              enis.inan Enis Inan
              Reporter:
              glenn.sarti Glenn Sarti
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                Dates

                Created:
                Updated:
                Resolved:

                  Zendesk Support