[PA-2191] Puppet agent fail after changing system Language - Puppet Tickets

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Type: Bug
Status: Resolved
Priority: Major
Resolution: Fixed
Affects Version/s: None
Fix Version/s: puppet-agent 5.5.16, puppet-agent 6.0.10, puppet-agent 6.4.3
Component/s: Windows
Labels:
- customer
- i18n
- resolved-issue-added
- ruby
- windows
Environment:
Hide

Install Puppet agent on Windows 2016 server
2. Change code page to Arabic (United Arab Emirates):

Control Panel -> Region -> Administrative -> Change system locale...
3. Restart server (probably)
4. Observe that the Puppet Agent fails to start
5. Open Command Prompt with Puppet
6. Run 'puppet agent -t'
7. Observe the error message above
8. without closing the command prompt, run 'chcp 65001'
9. Rerun 'puppet agent -t'
10. Observe the agent run succeeds.
Show
Install Puppet agent on Windows 2016 server 2. Change code page to Arabic (United Arab Emirates): Control Panel -> Region -> Administrative -> Change system locale... 3. Restart server (probably) 4. Observe that the Puppet Agent fails to start 5. Open Command Prompt with Puppet 6. Run 'puppet agent -t' 7. Observe the error message above 8. without closing the command prompt, run 'chcp 65001' 9. Rerun 'puppet agent -t' 10. Observe the agent run succeeds.

Template:
customfield_10700 276821
Acceptance Criteria:

Hide

After changing the language to Arabic, able to run puppet agent and pxp-agent.

Show
After changing the language to Arabic, able to run puppet agent and pxp-agent.
Team:
Night's Watch
Story Points:
3
Sprint:
PR - 2019-05-02, PR - 2019-05-15, PR - 2019-05-29
Method Found:
Needs Assessment

CS Priority:
Major
Zendesk Ticket IDs:
34456
Zendesk Ticket Count:
1

Release Notes:
Bug Fix
Release Notes Summary:

Hide
Puppet Agent failed to run if the Regional language was changed to Arabic (United Arab Emirates).
This is because the underlying Ruby was unable to handle Code Page 720.

If the code page is not available in Ruby, the handler reverts to UTF-8 which works.

Show
Puppet Agent failed to run if the Regional language was changed to Arabic (United Arab Emirates). This is because the underlying Ruby was unable to handle Code Page 720. If the code page is not available in Ruby, the handler reverts to UTF-8 which works.

QA Risk Assessment:
Needs Assessment

Description

Puppet Version:5.5.3
Puppet Server Version:2018.1.3
OS Name/Version: Windows 2016 Server

Desired Behavior:

Puppet agent service and Pxp-agent service will work as normal **

Actual Behavior:

After changing the system language to Arabic puppet agent and pxp-agent failed.

Reproduce steps :

1. Install Puppet agent on Windows 2016 server
2. Change code page to Arabic (United Arab Emirates):

Control Panel -> Region -> Administrative -> Change system locale...
3. Restart server (probably)
4. Observe that the Puppet Agent fails to start
5. Open Command Prompt with Puppet
6. Run 'puppet agent -t'
7. Observe the error message above
8. without closing the command prompt, run 'chcp 65001'
9. Rerun 'puppet agent -t'
10. Observe the agent run succeeds.

Error displayed is

PS C:\Users\Administrator> puppet agent -t

Traceback (most recent call last):

        36: from C:/Program Files/Puppet Labs/Puppet/puppet/bin/puppet:3:in `<main>'

        35: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        34: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        33: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet/util/command_line.rb:12:in `<top (required)>'

        32: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        31: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        30: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet.rb:38:in `<top (required)>'

        29: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet.rb:289:in `<module:Puppet>'

        28: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        27: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        26: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet/node.rb:1:in `<top (required)>'

        25: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        24: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        23: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet/indirector.rb:6:in `<top (required)>'

        22: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet/indirector.rb:10:in `<module:Indirector>'

        21: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        20: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        19: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet/indirector/indirection.rb:4:in `<top (required)>'

        18: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        17: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        16: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet/indirector/request.rb:4:in `<top (required)>'

        15: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        14: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        13: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/vendor_ruby/puppet/network/resolver.rb:1:in `<top (required)>'

        12: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        11: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

        10: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/resolv.rb:38:in `<top (required)>'

         9: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/resolv.rb:168:in `<class:Resolv>'

         8: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/resolv.rb:171:in `<class:Hosts>'

         7: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

         6: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

         5: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/win32/resolv.rb:7:in `<top (required)>'

         4: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

         3: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'

         2: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/win32/registry.rb:4:in `<top (required)>'

         1: from C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/win32/registry.rb:72:in `<module:Win32>'

C:/Program Files/Puppet Labs/Puppet/puppet/lib/ruby/2.5.0/win32/registry.rb:72:in `find': unknown encoding name - CP720 (ArgumentError)

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is cloned by

PA-2690 Push Patch for UTF8 Fallback on windows to Ruby Codebase

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Assignee:: Gheorghe Popescu

Reporter:: Karthikeyan Kanagaraj

Votes:: 0 Vote for this issue

Watchers:: 9 Start watching this issue

Dates

Created:: 2018/09/21 12:45 AM

Updated:: 2019/12/05 8:21 AM

Resolved:: 2019/05/23 6:02 AM