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  1. Puppet
  2. PUP-2706

Intermittent 'chage' Puppet installation failure on Ubuntu 14.04 during PDB build


    • Type: Bug
    • Status: Closed
    • Priority: Normal
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: PUP 4.0.0
    • Component/s: None
    • Labels:
    • Template:


      We keep getting this error during Puppet installation for our PuppetDB builds:

      Setting up ruby-augeas (0.5.0-2) ...
      Setting up libaugeas-ruby (0.5.0-2) ...
      Setting up ruby-shadow (2.2.0-1) ...
      Setting up ruby-json (1.8.0-1build1) ...
      Setting up hiera (1.3.3-1puppetlabs1) ...
      Setting up puppet-common (3.6.1-1puppetlabs1) ...
      chage: the shadow password file is not present
      /usr/bin/chage failed with return code 15, shadow not enabled, password aging cannot be set. Continuing.
      chfn: PAM: Authentication failure
      adduser: `/usr/bin/chfn -f Puppet configuration management daemon puppet' returned error code 1. Exiting.
      dpkg: error processing package puppet-common (--configure):
       subprocess installed post-installation script returned error exit status 1
      dpkg: dependency problems prevent configuration of puppet:
       puppet depends on puppet-common (= 3.6.1-1puppetlabs1); however:
        Package puppet-common is not configured yet.
      dpkg: error processing package puppet (--configure):
       dependency problems - leaving unconfigured
      Processing triggers for libc-bin (2.19-0ubuntu6) ...
      Processing triggers for ca-certificates (20130906ubuntu2) ...
      Updating certificates in /etc/ssl/certs... 164 added, 0 removed; done.
      Running hooks in /etc/ca-certificates/update.d....done.
      Errors were encountered while processing:
      E: Sub-process /usr/bin/dpkg returned an error code (1)
      A package failed to install.  Trying to recover:
      Setting up puppet-common (3.6.1-1puppetlabs1) ...
      Setting up puppet (3.6.1-1puppetlabs1) ...
      initctl: Unable to connect to Upstart: Failed to connect to socket /com/ubuntu/upstart: Connection refused
      invoke-rc.d: policy-rc.d denied execution of start.

      (see http://jenkins-release.delivery.puppetlabs.net/job/puppetdb-packaging-2014-06-01-21-11-50-afb66e3aa28a5fe69963f490114c9a9f15cf927c/command=pl_deb%20COW=base-trusty-i386.cow/1/console)

      Now this only happens for Ubuntu 14.04, no other distro we can see exhibits this. It seems we're getting it about 50% of the time (rough guess).

      Just today we received the error twice in a row for both our stable and master branches:


      If we can't get a resolution soon we'll have to drop Ubuntu 14.04 build targets from PDB temporarily as its starting to get more and more frequent now and its affecting our day to day.


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              • Assignee:
                ken Ken Barber
              • Votes:
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                • Created:

                  Zendesk Support