[PDB-2436] document PDB troubleshooting for support Created: 2016/02/17  Updated: 2016/04/04  Resolved: 2016/03/04

Status: Closed
Project: PuppetDB
Component/s: None
Affects Version/s: None
Fix Version/s: PDB 3.2.5, PDB 4.0.0

Type: Task Priority: Normal
Reporter: Wyatt Alt Assignee: Unassigned
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Story Points: 2
Sprint: PuppetDB 2016-03-09


If we frame this right we might be able to do this by beefing up our public doc, but this would mainly be for the benefit of support.

I think if we got a sample of recent PDB PE support issues that have come up we could extend our existing doc in a number of ways that would help CS troubleshoot PDB issues more quickly/effectively.

Offhand, I think going over the facts storage model, giving a few postgres queries to diagnose facts issue, and talking about MQ corruption and the ways it shows up would be useful.

Comment by Wyatt Alt [ 2016/02/17 ]

ping Charlie Sharpsteen Kaitlin Carter for visibility. let us know what would be helpful here.

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